Problems with Malletech

Hi vibes players,

I am a vibes and piano player frm Germany. I bought an Omega 5 years ago via Steve Weiss. I love the sound of the instrument, but am in despair now. I never did any harm to it, but 4 months ago the dampening bar was increasingly bent, no idea why. I called at the seller Steve Weiss, who tries to help. But the issue is Malletech. First they told us I would get new bars after 2 to 4 weeks. Nothing happened. Then: they were purchased and are out of acting. Have to wait a few months. Whatever i do and as I send mails: they have the Black Hole Syndrom: everything goes in, nothing out. It makes no sense: they still sell, as the website says. I am frustrated, pretty close to angryness.  I have straightened the bar a few times since I need this my only instrument- until it broke. I do not expect any perfect ideas that could help me out - but maybe?